Art that is not received camera ready may require additional charges.
Domestic orders of less than 72 pieces per style/color/design will be accepted at an additional charge of 50¢ per cap.
Custom import orders have a minimum of 48 dozen per style/color/design. For all orders over 5,000 pieces call for a
Cancellations / Changes:
All cancellations and/or changes in orders must be in writing and faxed to Mad Hatter. Once an order is entered into production
it cannot be cancelled or changed.
Not available in third party shipments.
Due to uncontrollable circumstances, Mad Hatter cannot guarantee variance in color, shade, texture, size, and construction
of finish goods. We reserve the right to change, correct or improve without prior notice. No adjustments or claims
will be processed regarding the variances. Mad Hatter’s acceptance of your purchase order constitutes an agreement based
solely on our terms and conditions, regardless of those terms and conditions outlined in your purchase order. Mad Hatter is
not liable for delays regarding customs, quota or steamship delays. All conformations must be marked “Conformation
Only”. If they are not marked in this manner the liability of duplication is the customers responsibility.
Duplicate Tapes / Paper Proofs:
Duplicate embroidery tapes will be supplied at a charge of $5.00 each. Paper proofs available at $3.00 each.
Freight carries normally used are FedEx, UPS, and common carriers. Mad Hatter will ship parcel post, however we will not be
responsible for lost or delayed shipments. Filing claims will be the responsibility of the customer on all parcel post
shipments. On all headwear dimensional weight applies.
Overruns and Underruns:
Mad Hatter reserves the right to ship 5% over or under on any order.
Available at $25.00 plus freight
Returned goods will not be accepted without written authorization and claims must be made within 30 days of shipment.
Returned items are subject to a 20% restock fee plus applicable freight charges.
Rush orders will be accommodated when possible for a charge of $50.00-$100.00 per order.
Domestic sample kits provided for $24.95 each. Import and custom sample kits also available, call for pricing.
Net 30 days on approved credit. MasterCard, Visa, Discover, and American Express accepted.